Md Jalis Mahmud
Nabil

I'm finishing a Bachelor of Information Technology at King's Own Institute in Sydney, and I'm a student member of the Australian Computer Society. The part of IT I'm most drawn to is support — sitting with someone's problem until it's genuinely fixed, not just worked around.

Over the past couple of years I've worked across healthcare, hospitality and community roles around Sydney, including volunteering directly in tech: refurbishing laptops for people who need one, and keeping a nonprofit's website running. That work has taught me how to stay calm under pressure, communicate clearly, and follow through — and it's what I want to bring into an entry-level IT or help-desk role while I keep building on the technical side.

• 2025 — present

  Technical Support Volunteer

  The Laptop Initiative — Artarmon, NSW

  Helping refurbish and troubleshoot donated laptops so they can go to people who need one.

• 2025 — 2026

  Website Administrator Volunteer

  Householders' Options to Protect the Environment (HOPE) Inc.

  Maintained and updated the organisation's website for a Greater Sydney environmental nonprofit.

• 2020 — 2022

  Content Marketing Executive

  Alzeena — Dhaka, Bangladesh

  Planned and wrote content across web and social channels, working directly with the CEO to keep marketing aligned with business goals, and used analytics to guide what we produced next.

• 2019 — 2021

  Reseller Top Reseller of the Year

  ShopUp

  Sold products through ShopUp's reseller platform and streamlined order handling for a smoother customer experience.

I've also worked in healthcare support, hospitality and community roles across Sydney since 2024 — including Bupa, Catholic Healthcare, Campbelltown RSL, FitFood & Co, and Novotel Sydney Airport. Happy to share details on request.

Have a role, an internship, or something you think I'd be useful on? I'd like to hear about it.